From opening an account to making a withdrawal — find answers to the most common questions about using Batjaly, all in one place. Our live chat team is also available whenever you need us.
What do you need help with? Choose a category below
Help with creating a new account, updating your details, KYC verification, and password recovery.
12 GuidesEverything you need to know about depositing and withdrawing via bKash, Nagad, Rocket, and crypto — including methods, processing times, and limits.
18 GuidesHow to claim and use your welcome bonus, cashback, free spins, and VIP rewards.
9 GuidesRules, tips, and guides for Sports Betting, Live Casino, slots, and virtual games.
15 GuidesGuides for downloading, installing, and updating the Android and iOS apps, plus troubleshooting technical issues.
10 GuidesGuidance on two-factor authentication, suspicious activity, account lockouts, and protecting your personal information.
8 Guides
If you're new to Batjaly, it's natural to wonder what you actually need to create an account. The answer is straightforward: all you need is an active mobile number and to be 18 years of age or older.
Go to the registration page, enter your mobile number, set a strong password, and provide your date of birth. You'll then receive an OTP on your phone — enter it to activate your account. The whole process takes no more than three minutes.
Click the "Forgot Password?" link on the login page. A reset code will be sent to your registered mobile number. Enter the code, set a new password, and you're good to log back in. The whole process typically takes under two minutes.
KYC (Know Your Customer) verification is not mandatory on Batjaly, but it comes with real benefits. Verified accounts get higher withdrawal limits, faster payouts, and access to the VIP program. Simply upload a photo of your national ID or passport and your KYC will be complete — approval usually takes within 24 hours.
You can update your name, email, and contact details from your profile settings. To change your mobile number, however, you'll need to contact our support team — this cannot be done directly for security reasons.
Depositing and withdrawing on Batjaly is intentionally kept simple. All major mobile banking services in Bangladesh are supported — no separate bank account required.
Go to the Cashier section and select "Deposit". Choose bKash as your payment method. Enter the amount and provide your bKash number. A payment number will appear on screen — send money to that number via the bKash app. Copy the transaction ID and paste it into the confirmation box. Your balance is usually updated within 3 to 5 minutes.
Go to the Cashier section, select "Withdrawal," then choose your amount and payment method. Verified accounts typically receive funds within 5 to 15 minutes. Your identity may be verified on your first withdrawal — this is done for your security.
| Payment Methods | Deposit Processing Time | Withdrawal Time | Minimum | Status |
|---|---|---|---|---|
| BKash | ⚡ 3–5 Minutes | 5–15 Minutes | ৳100 | ✓ Active |
| Nagad | ⚡ 3–5 Minutes | 5–15 Minutes | ৳100 | ✓ Active |
| Rocket | ⚡ 5–10 minutes | 10–30 minutes | ৳100 | ✓ Active |
| USDT (TRC20) | 10–30 minutes | 30–60 minutes | $5 | ✓ Active |
| Bank Transfer | 30–60 minutes | 1–2 Hours | ৳500 | Limited |
Occasionally, network or server load may cause a deposit to take a little longer than usual. If more than 15 minutes have passed, copy your transaction ID from the bKash or Nagad app and send it to us via live chat. Our support team will verify it immediately and get it sorted.
Batjaly's bonus system is designed with both new and existing users in mind. This section covers how to use any bonus you receive and what conditions need to be met.
Your first deposit automatically triggers a 100% welcome bonus — no code needed. So if you deposit ৳500, you'll receive an additional ৳500 in bonus funds. To use the bonus, you'll need to meet the wagering requirement, meaning the bonus amount must be wagered a set number of times. Full terms are listed on each bonus page.
If you end the week with a net loss, up to 10% cashback is automatically credited to your account every Monday morning. This bonus typically carries no wagering requirements and can be withdrawn directly.
During special events — such as the IPL or BPL season — Batjaly runs exclusive promotions offering free spins, boosted odds, or extra deposit bonuses. Check the promotions page for the latest offers.
Batjaly uses multiple layers of security to protect users' accounts and funds. That said, taking a few precautions on your end is just as important.
Go to the "Security" section in your settings menu and enable 2FA. Each time you log in, a verification code will be sent to your phone — without it, login won't be possible. This means that even if someone has your password, they still won't be able to access your account.
If you suspect that someone has accessed your account without your permission, change your password immediately and notify our support team via live chat. If necessary, the support team will temporarily freeze your account and investigate.
Batjaly will never ask for your password or payment details via email or message. If any link or message requests such information, it is very likely a scam. Only ever use the official site batjaly.com.
The Batjaly mobile app is available on both Android and iOS. If you run into any issues installing or using the app, follow the steps below.
Download the APK file directly from the downloads page — not from the Play Store, as the app is hosted on the site's own servers.
Go to your phone's settings and enable "Install from unknown sources". Only do this for the Batjaly app.
Tap the APK file to install it. Once installation is complete, log in to your account and all features will be ready to use.
If the app crashes or won't open, start by restarting your phone. If the problem persists, uninstall the app and download it again — always get the latest version from the site. Older versions can sometimes cause issues.
Answers to the most common questions in our Help Centre
If your issue isn't resolved, talk to us directly — in Bangla, any time
The fastest way to get help. Click the chat button at the bottom right of the site or app.
Avg. response time: 2 minutesFor complex issues or anything that requires supporting documents, send us an email. You'll receive a detailed response within 24 hours.
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