Batjaly's Privacy Policy — Your data is our responsibility

Batjaly ("we", "us") is a licensed online gaming and Sports Betting platform. This Privacy Policy explains what information we collect about you when you use the Batjaly website, mobile app, or any of our other services, and how that information is used.

This Privacy Policy applies to:

• For all users visiting the Batjaly website (batjaly.com).
• For registered members and account holders.
• For batjaly mobile app users.
• For those who contact our customer support.

If you have any questions after reading this policy, reach out to our support team. We believe in full transparency — you have every right to know how your data is being used.

Batjaly collects different types of information from you in different situations. This data comes from three main sources: what you provide directly, information collected automatically as you use the platform, and data received from third parties.

Detailed Information List:

• Full name, date of birth, nationality.
• Mobile number and email address.
• Copy of national ID or passport (for KYC purposes).
• Mobile banking number (bKash, Nagad, Rocket).
• IP address, browser type, device model.
• Betting history, deposit and withdrawal records.
• Live chat and email conversations.

Batjaly uses your information only for legitimate and clearly defined purposes. No data is collected or used unnecessarily. The primary use cases are outlined below:

• Account Management: To verify registration and login, and to ensure account security.
• KYC & Age Verification: To meet legal requirements and protect minors.
• Transaction Processing: To process deposits, withdrawals, and bonus payments.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Customer Support: To resolve your complaints and queries promptly.
• Responsible Gaming: To monitor for signs of excessive gaming and issue warnings where necessary.
• Legal Obligation: To comply with regulatory authority requirements.
• Service Improvement: For analytical purposes to improve your experience on the platform.

Batjaly retains your data only for as long as necessary or as required by law. Retention periods vary depending on the type of data:

• Account Information: For the entire duration the account is active, and for 5 years after closure.
• Financial Transaction Records: A minimum of 7 years as required by law.
• KYC Documents: 5 years after account closure.
• Support Conversations: Up to 3 years.
• Cookies & Session Data: 30 days to 1 year (depending on the type of cookie).

Once the retention period ends, your data is securely deleted or anonymized. You may request deletion of your data, though legal obligations may prevent immediate removal in some cases.

Batjaly may share data with certain trusted third parties in limited circumstances and for specific reasons. In each case, the amount of data shared is kept to a minimum.

• Payment Processors: To process transactions (bKash, Nagad, Rocket, etc.).
• KYC Verification Services: Accredited verification bodies for identity confirmation.
• Law Enforcement Agencies: Pursuant to a court order or a lawful government request.
• Regulatory Authority: To comply with licensing requirements and AML (Anti-Money Laundering) regulations.
• Technology Partners: Limited technical information necessary for platform operations.

The Batjaly website uses cookies and similar tracking technologies to enhance your browsing experience and keep the platform running smoothly.

Types of Cookies:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences (language, theme).
• Analytical Cookies: Used to understand user behavior — fully anonymous.
• Performance Cookies: To monitor site speed and performance.

You can manage cookies through your browser settings at any time. However, disabling essential cookies may cause certain parts of the platform to stop working properly.

As a Batjaly user, you have several important rights over your personal data. We respect these rights and make them easy to exercise.

Batjaly employs industry-leading security technology to protect your data. Our security framework operates across multiple layers:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Two-factor authentication (2FA): An extra layer of protection when logging into your account.
• Firewall & DDoS Protection: Protecting servers from cyberattacks.
• Regular Security Audits: Periodic assessments conducted by third-party experts.
• Restricted Access Policy: Only authorized personnel can access user data.
• Suspicious Activity Alerts: Instant alerts for unusual login attempts or transactions.

Batjaly does not knowingly collect any information from individuals under 18. Our platform is strictly for adults.

If we become aware that a minor is using our services, we will immediately close the account and delete all associated data. If a parent or guardian suspects their child is using Batjaly, please contact us right away at support@batjaly.com.

Batjaly may update this Privacy Policy from time to time. When changes are made, we will take the following steps:

• The "Last Updated" date at the top of the page will be revised accordingly.
• Registered users will be notified of significant changes via email or SMS.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• At least 30 days' notice will be given before any major changes take effect.

We recommend always reading the latest version. Previous versions are available on request via email.

For any questions, concerns, or requests regarding this Privacy Policy, please contact our data protection team:

• Email: support@batjaly.com
• Support Page: Help Center
• Response Time: Typically within 24–72 hours.

We take all data privacy concerns with the utmost seriousness. Protecting your privacy is Batjaly's foremost responsibility.